Newsroom: Ombudsman made to pay up

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Details of a difficult year at the Ombudsman’s office have been revealed, including a botched computer system upgrade, heightened security concerns and a bizarre court case to defend the word “ombudsman”. Shane Cowlishaw reports.

The Ombudsman’s Office has been forced to write off half a million dollars after a failed attempt to modernise its IT system.

The office entered into a contract for the supply of its outdated Icase management system in 2017, to be completed by April this year.

But it became apparent that the supplier could not deliver an appropriate product and the contract was cancelled.

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